Question 1

What is the minimum order quantity?

Accepted Answer

Minimum order quantities vary by product. Most items have a minimum of 24-50 units. Check individual product pages for specific MOQs.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers for orders over $5,000.

Question 3

Can I get a quote before ordering?

Accepted Answer

Yes! Use our online Design Studio or contact our sales team at info@loyalpromos.com for a custom quote.

Question 4

Do you offer net terms for businesses?

Accepted Answer

Net-30 payment terms are available for qualified businesses with approved credit applications.

Question 5

What file formats do you accept for logos?

Accepted Answer

We prefer vector files (AI, EPS, SVG, PDF). We also accept high-resolution PNG, JPG, and PSD files (300 DPI minimum).

Question 6

Do you provide design services?

Accepted Answer

Yes! Our professional design team can create custom logos, adapt existing artwork, and provide product mockups. Visit our Design Services page for more information.

Question 7

Will I see a proof before production?

Accepted Answer

Absolutely! We send a digital proof for every custom order. Production begins only after you approve the proof.

Question 8

Can I preview my design in 3D before ordering?

Accepted Answer

Yes — our free 3D Design Studio lets you upload your logo, position it on the product, and generate a photorealistic mockup in real time. No design skills needed.

Question 9

How many colors can I use for printing?

Accepted Answer

This depends on the decoration method. Screen printing typically allows 1-4 colors per location. Full-color digital printing has no color limits.

Question 10

How long does production take?

Accepted Answer

Production timelines depend on the product, decoration method, and order quantity. Your confirmed timeline is set during quote and proof review, before production starts. Rush production is available on select items — availability and lead time are confirmed on a per-order basis.

Question 11

What shipping options are available?

Accepted Answer

We coordinate shipping on a per-order basis using major carriers. Available options, transit times, and costs are confirmed during quote and order review, so the expected delivery window is part of your written agreement before production.

Question 12

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide, with options and timing confirmed per order. International shipments may be subject to customs duties and import taxes charged by the destination country, which are the responsibility of the recipient.

Question 13

Can you ship to multiple addresses?

Accepted Answer

Yes! We can split shipments to multiple locations. Additional fees apply for separate shipments.

Question 14

Do you offer volume discounts?

Accepted Answer

Yes! Pricing decreases with higher quantities. Check product pages for quantity-based pricing tiers.

Question 15

Are setup fees required?

Accepted Answer

Most products have a one-time setup fee per logo/color. Fees are waived for reorders of the same design.

Question 16

Are there rush fees for expedited orders?

Accepted Answer

Rush production is priced per order. Any expedite fee depends on the product, decoration method, and requested timeline, and is included in your written quote.

Question 17

What is your return policy?

Accepted Answer

Custom printed products cannot be returned unless defective. Non-customized blank items can be returned within 30 days. See our Returns page for full details.

Question 18

What happens if I receive a defective item?

Accepted Answer

If a product arrives with a manufacturing or decoration defect, contact us with photos and your order reference. We review defect claims case by case and resolve through replacement, credit, or refund consistent with our Returns policy.

Question 19

Can I request a sample before ordering?

Accepted Answer

Yes! We offer product samples for many items. Contact us to request samples (shipping fees may apply).

Frequently Asked Questions

Ordering & Payments

Customization & Artwork

Production & Shipping

Pricing & Discounts

Returns & Quality

Still Have Questions?