Frequently Asked Questions

Minimum order quantities vary by product. The product's stated minimum is confirmed in your written quote.

We accept credit or debit card payment through a Stripe invoice, bank transfer or ACH, wire transfer with no minimum, check, and purchase orders. Payment instructions are provided on the invoice.

Published per-unit merchandise prices are binding at the listed quantity tiers. Decoration or imprint, applicable setup, rush-production, and shipping charges are confirmed in your written quote. We provide quotes within 12 business hours. Contact our sales team at info@loyalpromos.com to get started.

If a setup fee applies, it is shown in your written quote. Setup fees are waived on reorders with the same logo.

Paid design services are quoted per request based on your requirements. We do not publish fixed design-service prices.

We provide a proof for your approval before production. Production begins only after you approve it.

Our online 3D Design Studio lets you preview your artwork on the actual product in real time before production or payment.

We support screen printing, embroidery, laser engraving, full-color digital, heat transfer, debossing, sublimation, and pad printing.

Production timelines depend on the product, decoration method, and order quantity. Your confirmed timeline is set during quote and proof review before production starts.

Rush production may be available on select items. Availability, lead time, and any expedite fee are confirmed per order in your written quote.

Shipping is coordinated per order. Available carriers, transit times, and costs are confirmed during quote and order review, so the expected delivery window is part of your written agreement before production.

We ship worldwide, with options and timing confirmed per order. International shipments may be subject to customs duties and import taxes charged by the destination country, which are the responsibility of the recipient.

We can split shipments to multiple locations. Additional fees apply for separate shipments.

Custom or logo-decorated products are eligible for return only for defects that are our fault. Blank items are not returnable unless there is a quality issue.

If an error is ours, we remake it at no charge. Refund processing for an approved return takes 5–7 business days.

Sample availability, quantity, and any shipping or product cost depend on the item and the order being considered. We do not currently run an automated free-sample program. Contact us with the product, anticipated order size, and timeline to request a sample review.